FAQ

Subtitle: 
FAQ for SmartShaker+

FAQ.

May I get a step by step guideline?

Yes. You can get Quick Guide from this link: Quick Guide of using SmartShaker 2.

Do I need to purchase a hub in order to control any of the accompanying devices?

Nope! That’s one of the many beautiful things about the Rainbow products. Setup is easy: just plug in and turn on.

Are there any preset options like strobe lights or party mode?

No but we are working on it. Our development team is currently focusing on creating a number of preset options so you can just specify what kind of mood you want to wake up in. We’re still tweaking up some stuff but stay tuned for some cool new updates periodically! 

How does it work?

The SmartShaker 2 works using a combination of Bluetooth smart technology, custom vibration and a user-friendly app to wake you up to your preference. Simply download the app, add your SmartShaker 2, customize your wake up, and schedule. Then you’re free to fall asleep comfortably, knowing you will wake up on time.

Is the SmartShaker 2 right for me if I don’t have hearing loss?

The SmartShaker 2 can also be used by everyone! We know that alarms can be frustratingly annoying: they make irritating sounds, they can be overly complicated and worst of all they can go off without you noticing. Luckily the SmartShaker 2 was designed to get you passed all of these challenges.

Furthermore, the SmartShaker 2 is great for couples and roommates on separate schedules. Have you ever wanted to wake up without disturbing your significant other? Thanks to the SmartShaker 2 you now can.

How accurate is the Smartshaker 2?

The Smartshaker 2 is as accurate as YOU make it. Remember, this is a customizable experience so the power of the wake up setting is determined by how you set it.

Is the SmartShaker 2 Safe?

Yes. The Smartshaker 2 fully complies with industry standards providing a reliably safe wake up experience.

Where can I get a user manual?
All SmartShaker 2 devices come with a Quick Start Guide that can also be downloaded on our website here. If you need a more in depth demonstration of how to use the product there are also demo videos embedded in the SmartShaker Plus app.

How do I turn it on?

The SmartShaker 2 has a simple off/on switch located on the device.

How do I connect to other devices?

Pairing your SmartShaker 2
- Open the SmartShaker Plus app.
- Switch on the SmartShaker 2 (Green)
- Select the menu icon in the upper right corner
- Select "My devices" then "Add"
- Select The Smartshaker 2
- Press and hold the snooze button until the unit it shakes.
- Select your Smartshaker 2 from the list of available devices by tapping "Add"
- Select "Close" then "Done"

How do I connect it to my mobile device?

It’s simple! In the SmartShaker Plus App there is a section called “My devices” which allows you to add your SmartShaker 2. Once you have paired up, the app will step you through the rest of the process.

Why has my alarm sound become distorted?

If the battery level becomes low, your alarm sound may have more distortion. That means it’s time to charge up your SmartShaker 2.

How does the LED show the status of the SmartShaker2?

LED Indication - Status

Green color LED fast blinking - Bluetooth Searching/Smartphone out of range
Green color LED slow blinking /During Syncing - Connected/Sync (LED turns off after syncing is finished)
Green color LED fast blinking - Alarm sounding
Red color LED blinking - Battery low
Red LED solid - Charging
Green LED solid - Fully charged

 

What will happen if my smartphone is out of range or powered off?

SmartShaker2 can work independently after you sync up alarms with your smartphone, so even if your smartphone is out of range or powered off, the SmartShaker2 will still vibrate/sound on the set alarm time. However, to get full function, including control to other iLuv products like Rainbow7, it is better to put your smartphone in range and run SmartShaker+ app all the time.

Why the SmartShaker 2 does not always connect to my smartphone?

To save power, SmartShaker2 will go to sleep mode and disconnect your smartphone if it is not used for 5 minutes. Just press and hold the Snooze button for 3 seconds to wake up the SmartShaker 2 immediately.

How does the SmartShaker 2 charge?

The Smartshaker 2 uses a standard Micro USB to USB charging cable that can connect to any DC 5V 500mA (or higher) USB charger or USB charging port such as on your PC.

How long does the battery last?

The SmartShaker 2 actually has an impressive battery life that can last up to 10 days before needing to be recharged.

Where can I see how much battery is left?

Luckily the SmartShaker+ app has a battery life indicator so you don’t need to guess when it is time for a recharge.

When do I need to charge the SmartShaker 2?

If the red light on the SmartShaker 2 is flashing, it is time to charge it.

Where to put the SmartShaker 2 for the best result?
SmartShaker 2 is designed to be put under the pillow. It will have a loud alarm sound and a strong vibration to wake you up. As SmartShaker 2 is small and light, you will not feel it in your sleep.

How much is shipping?

That depends on your location as well as what website you order your SmartShaker 2 from. However, if you order on www.iLuv.com we provide free shipping in the US for all items $20 or more.*
*Doesn’t apply to Alaska and Hawaii
If you order from amazon.com, shipping fee also can be free, depending on the shopping amount or prime membership.

What is the return policy?

iLuv gives you 14 days to return any unopened items purchased from our website. Contact us within 14 days from the receipt of goods, and get return authorization. The full price of the order excluding the shipping charge will be credited back to customer. iLuv will not accept returns for any opened item. Once the package is opened, only defective units will be authorized for return, and replaced by new units.

What is the warranty policy?

iLuv provides 1 year part and 90 day labor warranty for US and Canada. Detail information is available from the warranty section of iLuv.com.

Can I use my iPad for the SmartShaker Plus app?

Yes. While the current app is designed for an iPhone, you can still use it from your iPad.
From the App store, please change ‘iPad only’ to ‘iPhone only’ to search for our SmartShaker app.
We are in the process of developing an iPad design.

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